TERMS & CONDITIONS

Em & Skye Cake Co. provides custom cakes and delivery to customers in Wellington, New Zealand.

PAYMENT

If paying online we will confirm your order by email from us (not the automated email). If we are fully booked for the date you have chosen we will work with you to provide a solution, or a full refund.

If paying via bank deposit, cake orders are only confirmed and secure once a 50% deposit has been paid. Full payment is required 1 week prior to cake delivery.

If payment via a Xero invoice is late, a $10 late payment fee will be added at our discretion.

DELIVERY

If you or the recipient aren't home at the time of delivery we will leave the cake in a safe place e.g. under cover. If you have special delivery instructions e.g. somewhere you would like the cake left, make sure you let us know. We don’t accept any liability once the cake has been given to the recipient or left at the delivery address. 

Please note the time of delivery is indicative and may be subject to change. We will of course let you know if this happens.

CHANGES

We may be able to alter your order up to 7 days before the delivery date. Please email us as soon as possible with the changes required.

CANCELLATIONS

As we take orders on a first come, first served basis, there are no refunds on cancellations within 14 days of delivery. If you do wish to cancel before this, there is a nonrefundable 25% fee of the full invoiced amount. If you have ordered a cake topper this won’t be included in your refund as we order them as soon as payment is received. However we are happy to post this to you at no extra cost.

Wedding cake date holding deposits are non refundable.

Due to COVID-19 we will allow deposits to be transferred to a later date provided a minimum of 7 days notice is given. Otherwise the above applies.

STORAGE

Humidity and heat can adversely affect your cake. In the warmer months it is recommended the cake be kept either in the fridge, or an air-conditioned room. Our cakes should never be displayed in direct sunlight. If the cake is being transported after we have delivered it, ensure the air-conditioning is on. We take no liability once the cake has left our possession.

CAKES

All of our cakes are made with butter, milk, cream, free-range eggs, and some are made with nuts so please advise us if you or your guests have any allergies.

As all of our cakes are individually designed and made to order, no two will be exactly the same. Specific elements may be unavailable (e.g. a particular flower) however we will try to replace these to maintain the design and quality. As cake artists we see each cake as a new and different artistic piece, with all elements hand placed so variations will occur.

If you are not happy with the final cake, please contact us within 24 hours of delivery and we will discuss this with you. Please note there are no refunds for change of mind.

PHOTOGRAPHS

We reserve the right to take and use our photos of your cake in marketing and promotional purposes, without compensation to you.